Account

WHAT CAN I DO WITH MY ONLINE ACCOUNT?

You can enjoy the full service offered by us by using your online account management tool.

My Box & History:

You can check the status of your order in this section. After its arrival, we will update the status of this order and you could arrange a shipment. If you want to return this order to your seller or destroy it, you can submit the request in our system. Also you will find your Box History on this page.

Order & History:

In this section you will be able to check and modify your orders or even cancel them. The order history shows all the orders you have submitted, no matter it is a shipment or it is a destroy request.

Payment & History:

In this part you will see the payment that are under processing and processed payment.

My Profile:

You can change your Account Information, Payment Information, Personal Information and Address Information anytime. Also you can set up your shipping preference to save your time for making shipping orders. You can download and upload necessary forms in this section.

Some functions will be restricted if your account is not verified without some necessary verification processes and documents: Without "Form 1583" and at least two valid "photo ID", you cannot request us to receive a USPS package or mail for you. Without "credit card verification", you cannot make any payment with your credit card.

HOW TO CANCEL MY ACCOUNT?

You will need to send E-mail to cs@shiptobox.com to notify us. We will refund the Business Membership fee if you cancel the service in 30 days from registration, and there are no any activities in your account. If we get any package or arrange any shipment for you in 30 days after registration, we cannot refund the membership fee.

HOW TO CHANGE MY ACCOUNT TYPE?

Log in your account; click "My Profile" in the menu. You may change your Member Type on the Account Information.

IS A "SIGNATURE OF AGENT/NOTARY PUBLIC" REQUIRED ON THE USPS FORM 1583?

No, it is not required but recommend. You can choose to fill it or not.

WHAT IS FORM 1583? WHY DO I NEED TO PROVIDE FORM 1583 AND TWO ID?

According to the USPS policy and US federal law, you will need to provide a completed form 1583 and 2 ID (at least one must have picture with it). Otherwise, we are illegal to receive your USPS package. Since USPS is a common carrier that many US retailers will choose for their domestic shipment, your shopping will be more barrier-free if you can provide these necessary documents to us.

CAN YOU SCAN MY MAIL AND E-MAIL ME?

Yes, we do offer this offer. The service fee is $2 for the first page and $1 for every additional page.

CAN YOU RECEIVE MAIL FOR MY COMPANY?

We apologize that we cannot receive any mail or package for a company. Please make sure that you did not put any company name on your shipping address.