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The order status is listed in the Order & History section.
HOW IF MY PACKAGE IS DAMAGED DURING THE SHIPPING PROCESS?If there is any damage or missing of your package, we will help you claim with the carrier. We suggest customers check their packages before sign or accept. If there's any damage, you can sign with "damaged box/ or missing piece". This might help your further claim with the carrier companies. Usually carriers will refund damaged or missing products at the value you insured or declared in commercial invoice.
Please note ShipToBox.com cannot guarantee the claim result. All the claim process must follow the claim process of each carrier company.
We provide free insurance up to $100 declared value. If your item value is over $100, you can purchase insurance to protect the value of your shipment. Relevant fee is $2 for each additional $100 declared value. For example, if the item value is $300, we charge $4 insurance fee. Insurance service is not available for USPS shipments.
WILL YOU CONSOLIDATE MY ITEMS INTO ONE PACKAGE?We will always try to consolidate your items into one box as your instruction. Our shipping rates (per pound) decrease as the box weight increases so it is almost always to your benefit to have one large box sent instead of several small boxes. We will not charge you any consolidation-handling fee for the first two packages for each shipment. For additional packages in each shipment, we will charge you $3/package for Standard Membership or $2/package for Business Membership.
WHAT COURIERS DO YOU USE TO SEND MY MERCHANDISE AND DOCUMENTS?For express shipments, our primary couriers are DHL and FedEx. Our system will select the most economical courier you can select your preferred carrier. We also offer USPS Express Mail Service (EMS) and USPS Priority Mail Service.
HOW LONG DO MY SHIPMENTS TAKE TO REACH ME?We provide door-to-door air express service. The transit time for express shipments is typically 2-4 days.
HOW TO SUBMIT A SHIP ORDER?Login to your account.
Select the package(s) you want us to ship. If you would like us to consolidate several packages into one large package, click multiple packages at one time.
Check "Ship My Box", then click SUBMIT.
Confirm the shipping address
Fill in the item name, quantity and unit value you would like to declare for this shipment
Select insurance for your shipment
Put special shipping instruction and submit the shipping order
Our warehouse will process your shipping order as soon as get your shipping order in working time.
Your package will be sent out to you after you pay the shipping fee.
