General

MAY I START USING MY U.S. SHIPPING ADDRESS IMMEDIATELY AFTER I SIGN UP?

Yes, once you register with us, your address will show up in your dashboard. You could feel free to shop with this address and we will immediately begin accepting your package for you. Some restrictions will apply to your account if your account is not fully verified.
Tips: We will accepted US Post Office (USPS) package for you, only when we receive "Form 1583" and "Photo ID" from you According to the United States federal law, we cannot receive any package or mail delivered by USPS (United State Postal Service) until we receive the USPS Form 1583 and at least one form of photo identification from you. Please be aware that more than 30% US sellers use USPS, especially when you choose "standard shipping" as your shipping method. Please ensure that all of your shipments include your complete ShipToBox address including your street address and your unique suite number.

WHAT IS YOUR POLICY REGARDING CUSTOMER PRIVACY AND CONFIDENTIALITY?

It is our policy never to sell or give away any information about our customers. We have the most professional management team. Our IT department is using the most secure database server to store our customers' information.
The most important thing is that we understand our customer's concerns regarding confidentiality. The privacy of our customers is the most importance to us. Please find details in our "Privacy Policy".

WHAT ARE THE SETUP FEE AND MEMBERSHIP FEE?

There is no setup fee for using our services. When you register with us, you will have two options of account type, the Business and the Standard. The Standard Membership is free for lifetime and the Business Membership is $120/year. For more details and descriptions of the two memberships please refer to https://www.shiptobox.com/shipping-rate.html.

IS THE ADDRESS THAT YOU WILL GIVE ME IN THE USA A P.O BOX ADDRESS?

ShipToBox.com gives our members a street address, not a P.O. Box. You will have a complete street address with a unique suite number. In addition to this address, our members can also get a U.S. phone number for making shopping order.
Example:
Tom Small
1406 N. Dupont HWY
Suite # TR00001
New Castle, DE 19720

WHAT IS CREDIT CARD VERIFICATION? HOW DO I VERIFY MY CREDIT CARD?

For our security and your convenience, we set this process to verify your credit card.

  • When a new credit card is submitted, a charge of between US $0.1 and US $9.9 is charged to the card.
  • We will be refunded the same amount to your credit card after 24 hours.
  • We will send you an email to notify the charge and provide instructions for completing the verification process. Meanwhile, you can see notification in your user dashboard.
  • You check your credit card online statement or call your credit card issuer, and find the verification amount we charged from your credit card.
  • After you find how much we charged your credit card, please log in your ShipToBox.com account, navigate to your credit card in My Profile section and enter the amount in "Credit Card Verification" box. Or you may send email with your account number, the verification amount with last four digits of your credit card number to cs@shiptobox.com.
  • Our system confirms the amount entered matches the amount we charged, and approves the credit card for use.

Please note your credit card may show additional handling fees. Please make sure the amount you provide to us does not include the handling fee. Please note that the amount you enter into our system should be in US dollar instead of your local currency.