BuyForMe or BuyForMe FAQ

Know Better. Shop Smarter

How BuyForMe works?

We purchase the item(s) and receive it at our warehouse for you. The order quotation includes item fee & BuyForMe Fee. All your items will be stored in our warehouse safely and wait for your regular mail forwarding orders. When you place shipping orders, you need to pay shipping fee separately. Learn More Item Weight Shipping Fee.

How BuyForMe Works?

We provide nonstop service, from item purchasing to delivering to your door, including taking care of customs duty & taxes for you. The order quotation covers all related fees such as item fee, BuyForMe Fee, customs duties and VAT, broker fee. Broker fee will be calculated according to your item weight. Learn More

How long does it take to receive my items?

After your order is processed, it usually takes 2-3 business days to receive your item in our warehouse (some special items or back orders may take more than 3 business days ).
If you ordered with BuyForMe, add 4-5 business days for additional processing and international shipping (total 6-8 business days).
If you ordered with BuyForMe, add 2 business days for processing in our warehouse + 3-5 days international shipping + 2-3 business days to deliver to your door (total 9-13 business days).
Please keep in mind this is only an estimate. Depending on the product or destination country, delivery may take less or longer than estimated.

What products can I buy?

Any item legally sold in US and other countries websites. Ensure your item can be shipped and legally allowed into your country as well.
Here are some examples of items you can buy:
Clothes, textiles, footwear, belts, bags, watches, sunglasses, cosmetics, makeup, electronics, games and consoles, cell phones and accessories, laptops, computers, auto parts, etc. Please note some of these items might be restricted depending on the destination country.

Out of stock item?

We will process your order with the available items even if some product is out of stock. Your order will not be held or cancelled because one or more items are unavailable. If you must purchase all items together, please add a note to your order.

What products I cannot buy?

Some items are legally sold in US websites but cannot be shipped to your country, you may need a special permit, or are illegal to use in your country.
Here are some examples of items you cannot buy:
Car Motorcycles, Sailing Boats;
Narcotics, Drugs, Prescription Medicine;
Gun, Gun Parts, Firearm Accessories, Laser Pointer, Fireworks Toy Guns, Fake Guns, Any Material including Hazardous-Inflammable-Explosive;
Loose Lithium Batteries, Any Related Army Equipment and Clothes.
Cigarettes, Cigars, E-Cigarette, E-Juice, E-Liquid, E-Vapor, and Vape Products. Alcohol Products, Contains Alcohol Beverages;
Gambling Products, Lottery Tickets;
Products Related Sex, Including Sex Toy, Clothing, Equipment, Pornographic Magazine;
Paint, Paint Cans, Nail Polish & Remover, Perfume, Shaving Cream;
Any Product Inside Pressure Metal Packaging and Contain Flammable Alcohols, Alcohol-Base Hand Sanitizers.

Some restricted items depending on your Country.
Lighters, GPS Devices, Drone, Flying Toy, Walkie Talkie, Watches With Camera, Security Camera, Food & Food Supplies, Religious Product And Books;
Please check: Prohibited-Restricted Item List.
This list is non-exhaustive. BFM team will review if the product can be shipped to your country to our best knowledge. However, STB is not responsible to guarantee whether your product can be shipped to your country, held by Customs or not. It is your sole responsibility to ensure the product can be shipped to you. Please check your country's customs regulations and restrictions before submitting your order.

Which websites I cannot buy from?

Any website that offers auctions or bids on products. BuyForMe services offer only purchase on fixed-price products, we cannot follow any bidding process.
Some US auction websites we can't buy from: https://www.dealdash.com/ https://www.quibids.com/

Can I buy from European websites?

Yes. Some European websites can ship to US customers. Please check their shipping fee to USA and return policies before placing any order. lot of European websites return cost is higher than the product cost. Please ensure you are carefully selecting the product.

Can I buy from Italian and Japanese websites?

Yes. Some Italian and Japanese websites ship to US customers. Please check their shipping fee to USA and return policies before placing any order. A lot of European and Japanese websites return cost is higher than the product cost. Please ensure you are carefully selecting the product.

Can I buy from auction websites?

NO. We cannot buy from any website offering auction on product. BuyForMe services offer only purchase on fixed-price products, we cannot follow any bidding process.

Does my item include US sales tax?

NO. Our warehouse is in one of the US states exempted from sales tax. Any product shipped to our warehouse will not be charged sales tax. That gives you about 10% of the cost savings. For instance, if you buy an iPhone $899, you're saving about $80 on sales tax compared to other companies.

US Domestic Shipping Fee?

There are US sellers that offer free shipping. Some websites offer free shipping if you spend over $50 or $250. Other websites may not offer free shipping at all. Please review your item and ensure you understand US domestic shipping fee. We will process your order and add shipping fee on your order if website does not offer free shipping (your order will not be held or cancelled because of US domestic shipping fee).
Some US websites offer free shipping: https://www.amazon.com/
Some US websites offer free shipping over $50 or $75 orders: https://www.macys.com/ https://www nike.com/

Product Quality?

ShipToBox BuyForMe services DO NOT offer any product quality guarantees. We are not the seller of the product; we simply help you purchase it. Please review your desired product quality before submitting your order. Some items cannot be returned per store website policy or will be very costly to return.

The color of the product I received is not as pictured on the website?

Some websites use general images for their products. Color as seen on the picture and actual color of the product may differ. Please try to buy products from well known websites to assure product quality, color and size as described on product details. Some items cannot be returned per store website policy or will be very costly to return. ShipToBox BuyForMe services DO NOT offer guarantees on products size, color or quality.

The product that I received fits differently?

Not all websites have or use the same size chart for all or each product. Even brand name products size may vary depending on product, model, and type. Please check the product details if quality, color and size are as described; and ensure the size is correct and will fit you. Some items cannot be returned per store website policy or will be very costly to return. ShipToBox BuyForMe services DO NOT offer guarantees on products size, color or quality.

Is there any product warranty?

Some products have manufacturer warranty in the US, and other products offer international warranty. Please review your product warranty policy on the seller website to understand how it works before submitting your order. In any case, if you want to return the product to USA for repair or replacement, you will be responsible to cover all shipping fee and customs related charges.
ShipToBox BuyForMe services will not cover any warranty related costs.

I received a damaged item

You have 3 days to submit a claim and include picture(s) of the damaged item as evidence if the delivery carrier was FedEx, DHL or Aramex. If you pick up your item from our office or our own delivery person brings it to your doorstep, please check your item right away for any damages. You should not accept the item if physical damages are present.
Claims for damages submitted after 3 days from the item delivered date will not be considered as damage caused in the transportation, and ShipToBox BuyForMe services will not cover any damage related costs.

Can I cancel my order before it is processed?

Yes. There is no cancellation fees if you cancel your order before it is processed.

Can I cancel my order when the order is processed?

Yes. Please contact our Customer Care department ASAP if you want to cancel or edit your order. We may have already purchased your product when your order is being processed. If this is the case, you will be responsible for any product cancellation fee.

Can I cancel my order after the item is purchased?

While some US sellers might allow us to cancel the purchased items, some others might not accept cancellation of the purchase. Please let us know ASAP if you want to cancel your order. You may be charged a cancellation fee from the seller which you will cover and any product return shipping cost.

Can I cancel my order after it is shipped to me?

No. You cannot cancel your order if we shipped your item from US to your Country or is already on the way to your country. International shipping and Customs processing are very costly. Please be sure about your product before placing an order.

Is there any order cancellation fees?

Yes. Once we start processing your order, we charge a minimum order cancellation fee of $10 or 5% of the product fee (whichever is higher). This is only our cancellation fee. Sellers may have their own cancellation or return fee policy. Those fees will be covered by you. Please select your item very carefully before submitting your order.

Can I return my item?

Yes. You can return your item if it has not been shipped to you yet, but you will need to cover the return and cancellation fees. Return fee is minimum $10 or 10% of the product fee (whichever is higher) + any return fee charged by the seller.

Can I return my item after I receive it?

Yes. You can return the item if it has not been opened and has its original packaging with price tag if any. But you will cover any item return fees, order cancellation fees, and Customs clearance fees. Our cancellation fee is minimum $10 or 10% of the product fee (whichever is higher) + any return fee charged by the seller + Customs clearance cost.

Is there any item return fee?

Yes. After we receive your item, we charge an item return fee of minimum 10% of the product fee or $10 (whichever is higher). This is only our return fee. The seller may have their own return fee policy. Those fees will be covered by you. Please ensure selecting your item very carefully before submitting your order.

Can I exchange my item?

Yes. You can request to exchange your item. But keep in mind that exchanging an item may have the same cost as return or cancellation fees. Please check your item very carefully before submitting your order to avoid any costly step.

What payment methods do you accept and what is the fees?

We accept all major Verified Credit Card. We will ask from you: Credit Card copy & your ID copy to verify ownership of the credit card. VISA, AMEX, MASTER CARD, DISCOVER CARD: No additional fee for any transaction amount.
Wire Transfer Fee: If you transfer total $500 or more = No Wire Transfer fee; If you transfer total less than $500 = $15 Wire Transfer fee.
Western Union Fee: If you send total is $50 or more = No WU transfer fee; If you send total is less than $50 = $5 WU transfer fee.
Cash Payment: Cash payment available only in Egypt for now.(cash payment collection may have fees please ask admin for more details).
(To Avoid WT and WU transfer fees, you can deposit money into your "Safe Wallet" first and spend the credits when you need it).

How can I pay for my order with Wire Transfer?

You will see Wire Transfer information in your dashboard when you register with ShipToBox. Please use this information to send Wire Transfer ASAP after submitting your order. Ensure your Wire Transfer covers your total order cost. You can contact our Customer Care to enquire about the total cost of your order. Please keep in mind that we cannot process your order before we successfully receive your Wire Transfer (Wire Transfer can take up to 5 business day to receive).
Don't forget to add your Wire Transfer fee and other possible "Shipping" or "Broker" fee before sending money. Your bank may charge a "Wire Transfer sending fee", please make sure we will receive the correct amount. Maximum Wire Transfer amount for each transaction is $9000.
Wire Transfer fee: If you transfer total $500 or more = No Wire Transfer fee; If you transfer total less than $500 = $15 Wire Transfer fee.
(To avoid Wire Transfer fees, you can deposit money into your "Safe Wallet" each time you transfer over $500 and spend the credits when you need it + If you transfer over $500, we will give 2% cash back as a credit for future shopping).

How can I pay my order with Western Union?

You will see Western Union information in your dashboard when you register with ShipToBox. Please use this information to send Western Union ASAP after submitting your order. Ensure your WU transfer covers your total order cost. You can contact our Customer Care to enquire about the total cost of your order. Please keep in mind that we cannot process your order before we successfully receive your WU transfer (WU transfer can take up to 3 business days to receive).
Don't forget to add your Western Union transfer fee and other possible "Shipping" or "Broker" fee before sending money. Western Union may charge you a "sending fee", please make sure we will receive the correct amount. Maximum Western Union transfer amount for each transaction is $1,900.
Western Union Fee: If you send total is $50 or more = No WU transfer fee; If you send total is less than $50 = $5 WU transfer fee.
(To avoid Western Union transfer fees, you can deposit money into your "Safe Wallet" each time you transfer over $50 and spend the credits when you need it + If you send over $500, we will give 2% cash back as a credit for future shopping).

How can I pay my order with cash?

We only accept cash payment in Cairo, Egypt for now. You can pay for your order with cash if you are able to deliver cash to our office in Capital Business Park - Sheikh Zayed City. We offer 2% cash back for each cash deposit which will be credited in your "Safe Wallet".
Or you can request cash collection at your home or office with "Cash Collection Services"
* "Cash Collection Services" may require additional fees. Please contact our Customer Care to enquire about the fees.

Can I ask for money refund?

You can ask for money refund if your order has not been processed yet. If your order is already processing, you will need to pay the order cancellation fee and other related (such as seller's cancellation fees, Western Union, or Wire Transfer Refund fees).
We can credit the final refund amount to your "Safe Wallet" without additional cost. If you request money back to your own Country, additional costs may apply (such as Wire Transfer fee, etc. This fee may go up to $50 for each transaction)

Can I ask for money refund if I sent Wire Transfer?

Yes. You can ask for money refund if your order has not been processed yet. We will refund the money after deducting the Wire Transfer fee. If your order is already processing, you will need to pay the order cancellation fee (we charge a minimum order cancellation fee of $10 or 5% of the product fee, whichever is higher), and other fees related to your order. We can credit the final refund amount to your "Safe Wallet" without additional cost. If you request money back to your own Country, additional costs may apply (such as Wire Transfer fee, etc.) Note: Wire Transfer to your country will take 8 to 10 business days after we approve the refund amount.

Can I ask money refund if I pay with Western Union Transfer?

Yes. You can ask for money refund if your order has not been processed yet. We will refund the money after deducting the Western Union Transfer fee. If your order is already processing, you will need to pay the order cancellation fee (we charge a minimum order cancellation fee of $10 or 5% of the product fee, whichever is higher) and other fees related to your order. We can credit the final refund amount to your "Safe Wallet" without additional cost. If you request money back to your own Country, additional costs may apply (such as WU transfer fee, etc.) Note: Western Union transfer to your country will take 8 to 10 business days after we approve the refund amount.

Can I ask for money refund if I pay with Cash?

Yes. You can ask for a money refund if your order has not been processed yet. If your order is already processing, you will need to pay the order cancellation fee and other related fees (we charge a minimum order cancellation fee of $10 or 5% of the product fee, whichever is higher), We can credit the final refund amount to your "Safe Wallet" without additional cost. If you request money back to you, additional costs may apply (such as "Cash Delivery Fee"). Note: Cash refund will take 3 to 10 business days after we approve the refund amount.

Can I ask for money refund if I pay with Credit Card?

Yes. You can ask for money refund if your order has not been processed yet. If your order is already processing you will need to pay the order cancellation fee (we charge a minimum order cancellation fee of $10 or 5% of the product fee, whichever is higher) and other related fees. We can credit the final refund amount to your "Safe Wallet" without additional cost, Or we can refund to your credit card. Note: Refunds will take between 5 to 15 business days after we approve the refund amount.

What is "Safe Wallet" and how does it work?

"Safe Wallet" is your account credit. All your credited refunds will be kept there ready to use when you make orders. You can deposit any amount of money any time. "Safe Wallet" is the safest and fastest way to process your order. You can submit your order without any limitation or delay. Keep in mind some discounted items on the website are for a limited time. You don't want to miss the discount only because your money transfer took a long time.

Payment Currency?

USD, but we accept the local currency in some countries. Please check your order payment section if we offer your local currency or not.

International shipping fee?

When you Select BuyForMe, we purchase the item(s) and keep it in our warehouse. It will be safely stored until you place an order to ship it to you. You will need to pay the international shipping fee which is different by Country. Please check Shipping Fee & How BuyForMe Works

What is the weight of my item?

Each item you purchase have its own weight and size. Some items are small but heavy, such as iPhone 12 which is about 3 lbs. in its small sized box. Some items are big but very light, such as women boots which comes in a big box but only weighs around 6 lbs. Your item weight is a combination of box size and actual weight of the product. Please check your item weight before submitting your order. Item weight is directly related with your international shipping fee and broker fee. Please see Item Weight samples.

What is Broker Fee?

This fee is for Customs clearance processing. Broker fee is calculated by item weight ($6.00 per Lbs.)*, so it won't show in the initial cost nor charged.
After we receive your item, we will determine and let you know the weight and relative Broker Fee to be charged so we can ship your item to you.
Broker fee is calculated as sampled: 1 iPhone will be 3 lbs. x $6 = $18.00; 1 pair of shoes is about 4 lbs. x $6 = $24; 1 Shirt is 2 lbs. x $6 = $12.00; 1 Laptop is 10 lbs. x $6 = $60.00
*Broker fee will vary by country. Please check broker fee before submitting your order. Item Weight Broker Fee

What is BuyForMe Fee?

ShipToBox BuyForMe fee is $8 + 8% of the Item Price*. This fee will cover ShipToBox operation cost (customer care center, warehouse operation, and credit card transaction cost). For example: If you select 1 Laptop ($349.99), BuyForMe fee will be $8 + $27.99 = $35.99. If you add a pair of shoes ($49.00), the fee will be $8 + $27.99 + $3.92 = $39.91
*This percentage (%) may change according to your shipping country and item price.

What is Custom, VAT, Clearance Fee?

These fees are for Customs clearance which will be determined by each type of item and item value. We collect the fees when you place orders to ensure your item will be shipped faster. Depending on which destination country you are shipping to and its customs regulations, not all items might be assessed with these fees (VAT, clearance, customs fees).

Can I ship my item to a different country?

Yes. No matter which service you select, BuyForMe or BuyForMe , you can ship your item to any country. Please check the Customs regulation before you request shipping to that country.

Can I ship my item to a different US address?

Yes. No matter which service you select, BuyForMe or BuyForMe , you can ship your item to any US address. You will pay any additional US domestic shipping fee from our warehouse to your US address.

Can I ship my item directly to my (additional) US address?

No. All your items must be received in our warehouse first, then we can ship to your USA address. You will pay additional US domestic shipping fee if you what to ship to another US address.

Can I use a coupon for my order?

Yes. Please add a note to your order if you have a coupon. We will try to use that coupon. Keep in mind that a lot of websites offer different types of coupon, such as coupons for only first-time users or coupons for one single use only, etc. BuyForMe services is used by thousands of users. We might have already used the same coupon for another user, so we might not be able to use it again. Our Customer Care Center will inform you if your coupon does not work.

Is my item coming in the original packaging?

Yes. We process your item just like we receive it. We keep the original packages and tags. Please keep in mind some original packages can increase the item weight, and Customs may open your packages to inspect the items, so it is not guaranteed that your original packaging will be in brand new conditions.

Can I order personalized items?

Yes. You can order some special product that requires BFM team to pay attention to or deal with the seller's website such as uploading images, unique texts, documents, etc. Additional fee may apply for this type of service. For example, if your custom print t-shirt requires uploading an image, we may charge an additional fee to upload your image. Please contact our BFM agent for more details.
(Please note that any special order is not under BFM services warranty.)

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